Complaints Policy

ActiCert Inc. is committed to resolve all complaints and grievances in an unbiased, transparent, and timely manner while following the set protocols and processes actioned by the authorized administrative team.

The following information must be provided to expedite the complaint properly:

  • The complaint should be submitted over email to within 30 days of the incident.
  • Complainants are required to provide the following details:
    • First and last name for identification
    • Registered email address
    • Phone number
    • Reason for complaint
    • Expected corrective action.
  • All communication with the complainant, including the decision and reasons for resolution, will be conducted through email.
  • Complaint resolution will be kept confidential.
  • No monetary fee will be charged/issued for submitting a complaint.